The 2025 Banking Digital Transformation Festival has affirmed the central role of technology in developing the digital economy and digital society in Vietnam.
The banking industry has always been one of the pioneers in the national digital transformation process. The recent organization of the Banking Digital Transformation Day 2025 with the theme: “Smart digital ecosystem in the new era” is a testament to that determination.
This is an annual event of strategic significance, marking a strong step forward in the digital transformation journey of the entire industry, affirming the central role of technology in the development of the digital economy and digital society in Vietnam.
This theme not only closely follows the direction of the Party and Government, but also clearly shows the message: the banking industry takes people and businesses as the center of service, promotes the application of innovative products and services, develops a smart, interconnected and secure digital ecosystem, towards the goal of comprehensive, all-people digital transformation to accelerate and break through the development of the digital economy.
Within the framework of the festival, many thematic activities and technology exhibition areas took place enthusiastically. Leading banks and technology enterprises demonstrated typical digital solutions and shared experiences in digital transformation in the banking and finance sector. This was an opportunity for the whole industry to converge visions, strengthen cross-industry connections and promote innovative initiatives, thereby building a people-centered financial ecosystem – in line with the spirit of the theme of this year’s event.
Attending the 2025 Banking Digital Transformation Festival, FPT participated in the exhibition with the solution ecosystem “Made by FPT – Future Now with AI”. With a platform that focuses on AI technology and comprehensive solutions for the banking industry, FPT demonstrates its role as a companion to the industry in the digital transformation process.
A typical solution demonstrated at the event is akaBot – an intelligent automation solution that applies autonomous AI, helping to automate banking processes quickly and flexibly. Currently, more than 50% of banks and financial companies in Vietnam have cooperated to deploy akaBot in their digital transformation roadmap.
In the period of 2019-2024, akaBot and banks set up more than 10,000 software robots to handle work at nearly 30 domestic financial institutions and banks. Many top banks have achieved a very high level of automation, when most of the large-volume daily operations have been 100% performed by bots. The application of this smart automation brings specific results: saving 80-95% of transaction processing time, reconciliation, card operation; reducing 99% of errors due to manual operations; and the amount of work performed by robots is equivalent to 12,000 labor hours/year (about 40-60 employees).
Modern technology platforms will continue to support Vietnamese banks to accelerate digital transformation associated with green transformation, contributing to building a modern, transparent banking system and promoting sustainable economic growth in the future.